Privacy Policy
How Ravine Crest Field handles information when you browse our site, request a survey or work with our installation team.
Effective date: 14 August 2026. Ravine Crest Field, at 2-14-7 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, operates this website and is responsible for the personal information described below.
1. Information we receive
We may receive your name, telephone number, email address, property address, project brief and preferred appointment time when you contact us. We also receive information you choose to include in photographs, plans or messages.
2. Information collected automatically
Our server may record browser type, device information, approximate location, referring page and access time. This technical information helps us keep the site reliable and is not used to identify you by itself.
3. How we use information
We use enquiries to arrange surveys, prepare quotations, coordinate installation and provide aftercare. We use service messages to confirm appointments, explain preparation requirements and communicate safety or maintenance information.
4. Legal grounds and consent
We process information to respond to your request, perform a contract, comply with legal duties and pursue legitimate operational interests. Where optional cookies or promotional communications need consent, we ask for it separately and record your choice.
5. Sharing with service partners
We may share relevant project details with installers, licensed gas or electrical professionals, delivery companies and building specialists working on your job. They receive only what is needed to perform their role and must protect it.
6. Retention
Enquiry records are normally retained for up to three years after our last meaningful contact. Contract, invoice and safety records may be kept longer where Japanese tax, building or consumer-safety requirements apply.
7. Security
We use access controls, reputable hosting and reasonable technical safeguards to protect information in transit and at rest. No internet transmission is completely risk-free, so please avoid sending unnecessary sensitive information through a general enquiry form.
8. Your choices and rights
You may ask us to confirm, correct, provide or delete personal information, subject to records we must retain by law. You may also withdraw consent for optional cookies or marketing at any time without affecting a completed service.
9. Children and third-party links
Our services are intended for adults arranging work on a property. Our site may link to appliance manufacturers or building resources; their privacy practices are governed by their own notices.
10. Contact and updates
For privacy questions, email hello@ravinecrestfield.com or call +81 19-652-3847. We may update this policy when our services or legal obligations change and will publish the revised effective date here.